- 27 Graham Road, Silver Well Retail and Office Park, Silver Lakes, Pretoria, 0084
il·lu·min·ate
[ɪˈl(j)uːmɪneɪt]
verb
1. make (something) visible or bright by shining light on it; light up:
“Lumen will help you illuminate your business” · “the client’s face was illuminated by a smile”
Shining the Light on Our Family of Companies
Highly experienced contact centre agents
Access to 400 Seats
Legal Processing Support
Access to 35 Admitted Attorneys
Award winning industry experts
36 Debt Collection Awards
Recruitment
Access to over 20 000 candidates
E-learning platforms
QCTO and SASSETA accredited
EVERYTHING THE LIGHT TOUCHES
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Legal Process Outsourcing
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Business Process Outsourcing
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Debt Collection
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Recruitment
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Training and Skills Development
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IT Security
• High cost to benefit ratio
• Allows our clients to optimize internal resources
• Services include Secretarial Services, Contract Management, Administrative Services and Litigation Support
• Strategies are designed to minimize our client's risk and optimize their reward
• Flexible scalability
• Multidisciplinary customer support services
• National footprint in SA
• Services include B2B and B2C support services, customer services and retention strategies
• Focused on Customer Satisfaction (CSAT) and Customer Effort Scores (CES)
• Live, Customisable performance and portfolio reporting capability
• Winner of multiple Debt Collection Awards in the South African financial services industry
• Comprehensive debt recovery and dispute management
• National footprint in SA
• Tailor-made solutions based on our clients' requirements
• Leveraging on Technology to optimize operations, create efficiencies, and maximize revenue for our clients
• Focused impact sourcing strategy to provide employment opportunities to disadvantaged South African youth
• Pre-screening on computer literacy and communication skills
• Virtual, pre-recorded introductory video of candidates
• Credit and Qualification Checks
• Guaranteed 3-month probation period
• Passionate about empowering individuals to excel
• Fully accredited courses offered via E-learning
• Course content is focused on promoting understanding and critical thinking
• Provides access to IT security specialists
• Tailored solutions that safeguard our clients
The bright ones
Our team is committed to operating according to the values of Diversity, Transparency, Integrity and Professionalism.
Erika Louw
Chief Executive Officer
• Admitted attorney, notary, and conveyancer in South Africa
• Admitted to practice law in England and Wales
• 28 years of experience in the Legal field
Karien Coertzen
Commercial Officer
• Admitted attorney, notary, and conveyancer in South Africa
• Extensive experience in managing commercial strategies in Debt Collection
• Industries include Logistics, Micro-Finance and Retail
Natalie Govender
Brand Officer
• Holds a Bcom Degree with specific focus on project and marketing management
• All round specialist in the contact centre and BPO industry
• Industries include Banking, Logistics, Micro-Finance, Telecoms, Insurance and Retail
Maritza Cornelius
Operating Officer
• Admitted attorney in South Africa
• Extensive experience in managing teams in Legal Processing, Recoveries and Debt Collection for the Banking sector
Anneke Blignaut
Technology Officer
• Admitted attorney in South Africa
• Specialist in implementing technologies that enable optimal functionality
• Expert in workflow and process optimization to enhance efficiencies
memberships and accreditations
We look forward to connecting with you!
To see how Lumen can help you take your business to the next level, send us an enquiry and one of our specialist team members will get back to you.
